Remote Hands & Smart Hands
24/7 datacenter support for Metro Boston, Virginia, DC, and North Carolina
What is Remote Hands?
Remote Hands is on-site datacenter support performed by trained technicians on your behalf. Instead of traveling to the datacenter yourself, our team handles physical tasks like server reboots, cable runs, hardware swaps, and emergency troubleshooting.
Boston Fiber provides Remote Hands and Smart Hands services at every datacenter within 40 miles of Boston — plus travel coverage to Virginia, Washington DC, and North Carolina. No contracts, no minimums, just professional support when you need it.
Why Choose Boston Fiber Remote Hands?
- 24/7/365 availability for emergencies
- No contracts or minimums required
- Coverage at 30+ Metro Boston datacenters
- Travel to VA, DC, and NC datacenters
- Experienced datacenter technicians
- Rapid response times for critical issues
Remote Hands
What Can Remote Hands Do?
Comprehensive datacenter support — from simple reboots to complex troubleshooting
Server Reboots & Power Cycles
Hard reboots, graceful shutdowns, power cycling, PDU resets, and IPMI/iLO/iDRAC console access when remote management fails.
Cable Runs & Patching
Ethernet, fiber, and power cable runs. Cross-connect installation, patch panel work, cable labeling, and infrastructure organization.
Hardware Installation
Server racking and stacking, rail kit installation, PDU mounting, network equipment installation, and full cabinet buildouts.
Drive & Component Swaps
Hot-swap drive replacements, memory upgrades, NIC installations, power supply swaps, and other component-level work.
Shipping & Receiving
Equipment receiving and inspection, asset tagging, secure storage, packing and shipping, and RMA processing.
Troubleshooting & Diagnostics
Hardware diagnostics, LED status checks, visual inspections, guided troubleshooting via phone/video, and fault isolation.
Inspections & Documentation
Visual inspections, equipment photography, cable tracing, asset inventory, and rack elevation documentation.
Emergency Response
24/7 priority dispatch for critical outages. Rapid response to get your systems back online when every minute counts.
Structured Cabling + More
Whether you're building a new cage or expanding let us help simplify your build and save you money!
Which Datacenters Do You Cover?
Remote Hands at every major facility in Metro Boston — plus travel to VA, DC, and NC
Metro Boston Datacenters (40-Mile Radius)
Boston / Somerville
- Coresite BO1 - 70 Innerbelt Rd, Somerville
- Markley Group - One Summer St, Boston
- Iron Mountain BOS-1 - Boston
- Equinix BO1-BO4 - Boston
- DataBank BOS1 - Boston
- Zayo Boston - Summer Street, Boston
Cambridge / Waltham
- Cogent - Waltham
Route 128 / 495 Corridor
- Expedient - Marlborough
- TierPoint Marlborough - Marlborough
- Lumen - Burlington
- Windstream - Littleton
- Comcast Business - Various
- Tierpoint - Andover
South Shore / Metro West
- Iron Mountain - Northborough
Travel Coverage — Virginia, DC & North Carolina
Northern Virginia (Ashburn)
- Equinix Ashburn (DC1-DC15)
- Digital Realty Ashburn
- QTS Ashburn
- CyrusOne Ashburn
- CoreSite Reston
- RagingWire Ashburn
- Sabey Ashburn
- CloudHQ Ashburn
Washington DC Metro
- Equinix DC (DC1-DC6)
- Digital Realty DC
- QTS Richmond
- Iron Mountain DC
- DataBank DC
- Coresite DC
North Carolina
- Equinix Charlotte
- QTS Charlotte
- Digital Realty Charlotte
- Segra Charlotte
- CyrusOne Charlotte
- Iron Mountain Durham
Dont see your datacenter? We likely cover it. Contact us with your facility name and location — if its within our service area, we can support it.
How Much Does Remote Hands Cost?
Flexible options with no contracts required
Pay-As-You-Go
- No contracts or commitments
- Billed in 15-minute increments
- Standard & emergency rates
- Metro Boston coverage
- Travel rates for VA/DC/NC
Prepaid Hours
- Purchase hours in advance
- 10-20% discount on hourly rate
- Hours never expire
- Priority scheduling
- All coverage areas included
Monthly Retainer
- Set hours included per month
- Lowest effective rate
- Priority emergency response
- Dedicated account manager
- Rollover unused hours
How Do I Request Remote Hands?
Simple booking — online, phone, or email
Submit Request
Contact us via phone, email, or online form with your datacenter, cabinet, and task details.
Confirm & Schedule
We confirm the scope, provide a quote, and schedule the work at your preferred time.
Work Performed
Our technician arrives on-site, completes the task, and documents the work with photos if needed.
Report & Invoice
You receive a completion report with details and photos. Invoice sent with actual time billed.
Remote Hands Questions
Common questions about datacenter support services
What is Remote Hands vs Smart Hands?
Remote Hands = basic physical tasks (reboots, cables). Smart Hands = technical work (troubleshooting, config). We offer both.
Do I need to be a customer to use this?
No. We support equipment at any datacenter in our coverage area.
How fast can you respond to emergencies?
Metro Boston: typically 1-2 hours. VA/DC/NC: scheduled only.
What are your hours?
24/7/365. We respond to emergencies any time. After-hours and weekend rates may apply.
Do you require contracts?
No contracts, no minimums. Pay-as-you-go, prepaid hours, or monthly retainer.. your choice.
Can you access my cabinet/cage?
Yes, with proper authorization. We coordinate access with your datacenter and maintain required credentials.
Need Hands at the Datacenter?
Get a quote for Remote Hands support — no contracts, rapid response.